Pulmonary and Sleep of Tampa Bay adopts healow Genie to streamline scheduling, prescriptions, and referrals.
Summary: Pulmonary and Sleep of Tampa Bay is adopting healow Genie, an AI-powered, EHR-agnostic contact center solution, to streamline administrative tasks like scheduling, billing, and medication refills, aiming to reduce staff workload and improve patient service across its three Tampa-area locations.
Key Takeaways:
- Healow Genie supports multiple communication modes—text, chatbot, and voice—and aims to triage calls by urgency.
The AI system is expected to free staff to focus on urgent patient needs and improve care delivery efficiency.
Healow Genie is compatible with any EHR system and was developed by eClinicalWorks.
Pulmonary and Sleep of Tampa Bay has selected healow Genie, an electronic health records-agnostic artificial intelligence (AI)-powered contact center solution, for implementation across its practice.
The AI agent will handle responsibilities such as scheduling appointments, managing bill payments, and overseeing medication refills or referral requests, helping alleviate administrative burdens. It has text, chatbot, and voice call options.
“We’re excited to introduce healow Genie into our practice,” says pulmonologist-sleep specialist Dragos Zanchi, MD, FCCP, FAASM, at Pulmonary and Sleep of Tampa Bay, in a release. “Healow Genie will help us screen all our calls, sometimes up to 500 phone calls a day, which is extremely important. Not all phone calls are equal. If we have a screening tool that helps us discern priority, that is really going to free up our staff to deal with emergency situations and enhance outreach, thus transforming our patient care service.”
With a footprint in three strategic locations in Tampa, including Brandon, Wesley Chapel, and Tampa, Pulmonary & Sleep of Tampa Bay is a leading medical group accredited by the Joint Commission and dedicated to providing the highest level of patient care in the field of pulmonary diseases, lung cancer, allergies, and sleep disorders.
“We are thrilled to collaborate with Pulmonary & Sleep of Tampa Bay and aid them in maintaining their commitment to the highest standard of patient care,” says Girish Navani, CEO and founder of eClinicalWorks, in a release. “Integrating the AI-powered contact center solution, healow Genie, will streamline operations and offer 24/7 support. From managing appointments to prescription handling, it will bring unprecedented efficiency. We’re confident that this partnership will enhance patient engagement and satisfaction and significantly improve operational cost efficiency.”
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