Philips Respironics showcased “The ANSWER,” a comprehensive business transformation process that connects product, technology, and workflow innovations for both sleep and respiratory care management, at Medtrade Fall.
At a time when challenges in the sleep market have raised more questions than ever, Philips is working with home care providers to provide “The ANSWER,” a three-phase process that addresses the key aspects in the sleep patient’s journey from patient setup, to compliance, through ongoing resupply. “The ANSWER” provides a customer-focused solution that enables a home care provider to integrate, automate, and differentiate critical aspects of their business to increase efficiencies and aid in improving patient outcomes.
“Philips is committed to providing the answers to our customers’ biggest challenges as we navigate the changing sleep industry,” says John Frank, senior vice president, general manager, Sleep and Respiratory Care, Philips, in a release. “We believe the products and solutions comprising ‘The ANSWER’ will lead to more efficient practices, stronger businesses, and, most importantly, healthier patients.”
Medtrade attendees saw how Philips’ connected products, automated integration of digital data services, and patient compliance management programs combine to form “The ANSWER” to help transform their business. Home care providers walked through an interactive pathway to see the latest sleep and breathing products, and to learn how they can use the three key components of Philips’ new sleep business transformation process.
Phase 1: Integrate
Integrated data source solutions that are part of Philips’ “The ANSWER” business transformation process track the patient across their therapy journey and help to drive efficiency and workflow improvements for home care providers. Philips Respironics’ EncoreAnywhere, a patient compliance management system, is now compatible with Brightree’s web-based billing and business management platform, leading EMR solutions, and payor management solutions. As a fully connected compliance management solution, EncoreAnywhere can reduce duplicative and inconsistent data entry.
Phase 2: Automate
New EncoreAnywhere capabilities will help home care providers to quickly identify patients who are at risk of not meeting their PAP therapy adherence goals, so that providers can take rapid corrective action and deploy their staff to assist these patients.
With SleepMapper, the mobile and web-based patient self-management application, home care providers can engage their patients, provide needed therapy support and efficient resupply, and, ultimately, enhance PAP therapy adherence. A white paper recently published by Philips Respironics highlighted a retrospective study showing that patients using SleepMapper achieved a PAP therapy adherence rate that was 22% higher than non-SleepMapper users. SleepMapper connects with EncoreAnywhere and most System One devices to provide a complete therapy and compliance solution, serving as a virtual extension of the home care provider’s care team.
Philips’ medSage and EncoreResupply services further help to automate the process of identifying patients who may be eligible for equipment replenishment and enabling phone, e-mail, and text message outreach to these patients.
Phase 3: Differentiate
The third phase of “The ANSWER” aims at helping home care providers to set their business apart by enabling them to share conclusive patient outcomes data with payors, sleep labs, and referral sources. This data sharing capability is just one of the ways in which Philips is working to help home care providers. Philips also offers end-to-end solutions for COPD disease state management and a complete portfolio of respiratory care innovations.