August 29, 2006
CPAP.com, an Internet CPAP retailer, is now offering formal follow-up services to sleep disordered breathing patients. Patients can choose either follow-ups from its customer service employees or from licensed respiratory therapists. The new follo-up solution allows patients to opt for a more proactive “provider calls patient” approach to resolving clinical and equipment problems, the company said in a press release.
“Our business model encourages us to offer customers want they want. It is all about the person who straps on the mask. We work for them,” said Johnny Goodman, general manager of the company. “Our new follow-up offerings are just the latest in our ongoing support efforts. We have been supporting CPAP compliance with our many educational offerings and are now moving to the next level,” he said. “We are in a leadership position and will continue to do all we can to improve patient outcomes.
