Brightree LLC, a provider of cloud-based software to improve business and clinical performance of post-acute care organizations, launched Brightree ConnectPRO, a resupply management program.

Brightree ConnectPRO includes:

  • Brightree Connect, a patient contact management software solution
  • Performance concierge S=services focused on optimizing the Brightree Connect software solution
  • Revenue cycle management resupply intake services which includes processing all paperwork and verification of benefits
    AllCall Connect, outsourced call center services
  • Data analytics, providing operational insights for performance improvement

“Brightree ConnectPRO is a comprehensive, easy-to-use solution tailored to the individual HME provider’s needs. It provides new tools and programs to improve patient care and also lower expenses and increase revenue, which helps offset decreased reimbursements,” says Brightree CEO Matt Mellott in a release.

The Brightree ConnectPRO solution focuses on getting compliant CPAP patients into a provider’s resupply program and on retaining them.

“We have witnessed a dramatic shift in CPAP resupply, wherein providers must do more with less,” says Gary Long, Brightree’s chief business development officer. “Too many compliant CPAP patients are never enrolled in their provider’s resupply program, and unfortunately many who are enrolled do not stay in the program very long. But we know that 7 in 10 CPAP patients say they sleep better after replacing their supplies,1 and ConnectPRO is designed to better support patients once they are in their resupply program.”

James Crim, area operations manager for Medical Services of America, says,  “We are dealing with industry-wide issues that are putting our HME businesses at risk and forcing us to find ways to survive the many challenges we face. Our patient goals come first, and a solution like Brightree ConnectPRO handles the burden of resupply management so that we can do what we do best; that is, focus on our patients’ care.”

Brightree ConnectPRO is now available to HME providers, and will be demonstrated at Medtrade October 24-25, 2017. Visit Brightree at booth #1211 for more information and a private demonstration.


1 Third-party independent study commissioned by ResMed in February 2015, surveying 400 patients using CPAP for 5 or more nights/week for 6 or more months.