Cadwell Starts 24-Hour Tech Support
Cadwell Laboratories, Kennewick, Wash, expanded its technical support program to include 24-hour telephone access for its Easy II Sleep customers. After normal business hours and on weekends, customers connect directly to technical assistance professionals through a special number Cadwell provides at the time of purchase. During normal business hours, users can reach Cadwell at (800) 245-3001, or visit www.cadwell.com.
ResMed Releases SleepTrack Program
With the introduction of the SleepTrack program, San Diego-based ResMed has added yet another tool to the arsenal of sleep disorder treatment professionals. This software application combines compliance data with efficiency and leak data to help determine whether or not patients are treated effectively, The SleepTrack program allows doctors to get a detailed picture of how the patient is complying and how effectively the treatment is working, says Peter Farrell, PhD, chairman and CEO of ResMed. The program increases durable medical equipment referrals by providing technology that saves valuable time normally spent troubleshooting and adjusting treatment. (800) 424-0737; www.resmed.com.
Mini Mitter Receives Product Patent
Mini Mitter, which recently relocated to Bend, Ore, in order to meet production demands, received a patent for its Actiwatch®-Score, a device to replace patient diaries for clinical trials.
The instrument combines standard activity monitoring with a mechanism for the patient to input subjective levels of sleepiness, mood, pain levels, and fatigue. Monitoring activity levels, or actigraphy, helps sleep professionals document and diagnose insomnia and other sleep disorders.
The company will celebrate its 30th anniversary on April 1, 2001. (800) 685-2999; www.minimitter.com.
Pro-Tech Names New President
Pro-Tech Services, Woodinville, Wash, named Jim Johnson as the companys president. Johnson, who was with PACCAR, Bellevue, Wash, for 22 years, will assume responsibility for the day-to-day operations of the company.
This change gives me a chance to focus my efforts on developing new opportunities for Pro-Tech and to gain a better understanding of our current market and customer needs, says Wally Carruthers, CEO.
In addition, Randy Carruthers will serve as director of retail business, and Todd Ramsey will be director of wholesale business. (800) 919-3900; www.protechservices.com.
|Respironics to Break Ground for New Facility
Respironics, Pittsburgh, plans to build a corporate services facility in Murrysville, Pa, in the spring of 2001. The facility will be adjacent to the companys home care division headquarters at Murry Ridge Corporate Center.
The two-story, 55,000-sq-ft building will house the corporate services group that supports the companys four divisions: home care, hospital, asthma and allergy, and international. Corporate services include human resources, information technology, administration, customer satisfaction, quality assurance, marketing communications, finance and accounting, legal, and reimbursement services.
The design of the new facility will complement our corporate culture and create synergies between the corporate services group and the divisions they serve, says Jim Liken, Respironics president and CEO. This will ultimately allow us to improve the way we serve our customers. (800) 345-6443; www.respironics.com.