ResMed has launched an automated resupply solution for all US home medical equipment (HME) providers to increase sleep apnea patients’ long-term therapy adherence and improve patient satisfaction.
Patients enrolled in an automated resupply program are 50% less likely to stop PAP (positive airway pressure) therapy within the first year, according to a 2018 study. ResMed ReSupply goes one step further, automating enrollment as patients meet compliance requirements and letting patients choose their preferred contact method—text, email or live call. Patients can also order supplies through a web- or mobile-based patient portal.
HMEs are able to manage all their patients’ resupply needs from a single comprehensive dashboard, where they can identify, prioritize, and assign tasks.
“The new resupply platform is simple and easy to use—everything you need is at your fingertips,” says Kera Tennyson, a PAP location manager at Advanced Medical Solutions, in Ann Arbor, Mich, in a release. “PAP is a lifelong commitment, so it’s important that we help support our patients’ therapy for the long term. ResMed ReSupply helps us do just that.”
“Automating the resupply process is critical to maximize patients’ success on therapy, as well as HMEs’ business efficiency,” says Raj Sodhi, ResMed’s SaaS president. “With Brightree offering an automated resupply solution for its HME customers, and ResMed now launching one for non-Brightree customers, HMEs using any billing platform can all enjoy the benefits of an easily managed resupply program.”