Brightree LLC, provider of cloud-based software to improve business and clinical performance of post-acute care organizations, has acquired AllCall Connect, a provider of a live-calling solution for CPAP patient resupply.
The acquisition will allow Brightree to enhance its Brightree Connect offering, a resupply patient contact management solution. The acquisition will allow for the combining of the technology, analytic,s and real-time patient information in Brightree Connect with the expertise and best practices of AllCall’s live-calling program.
“Data has shown us that interactive voice response systems are effective at managing patient outbound calls. Live outbound calling, combined with Brightree Connect’s IntelligentQ technology, is far more impactful in optimizing an HME’s CPAP resupply program and providing a better patient experience,” says Matt Mellott, president and CEO of Brightree, in a release.
Raj Sodhi, president of Healthcare Informatics at ResMed, Brightree’s parent company, says, “We continue to look for new ways to help our HME customers best serve their patients while growing their businesses. With the addition of the AllCall Connect service, we now have the ability to directly offer Brightree Connect customers a turnkey ‘live call center’ service with trained experts and proven processes.”
Establishing live-call resupply capability in-house is complicated and expensive for HME providers. Inherent challenges include hiring and training of call center staff, purchasing and operating specialized phone systems, and developing data analytics capabilities. The skillset required is outside the core competencies of most providers and justifies the value of partnering with an established solutions provider that can scale with the needs of the HME, Brightree states.
“Our HME customers are looking for the most cost-effective way to provide CPAP supplies to their patients,” says James Dragatsis, founder and president of AllCall Connect. “Joining the Brightree family gives us the opportunity to apply our live-calling expertise to a scalable solution, thus allowing more patients and providers to benefit from efficient, effective resupply programs.”
The transaction’s financial terms were not disclosed.