For more than 30 years, MD Buyline has been researching medical equipment to create transparency between healthcare providers and medical technology suppliers. To develop the quarterly “User Satisfaction Trending™” reports, MD Buyline’s industry experts survey hundreds of end users to gain customer experiences on system performance, system reliability, installation/implementation, application training, service response time, and service repair quality. This in-depth and dynamic data enables MD Buyline’s clinical analysts to map trending for ratings and end-user feedback on technologies and suppliers.
In its Q4.2014 “User Satisfaction Trending” survey, two companies received the highest ranking in their class for overall customer satisfaction:
- Cadwell Laboratories: Sleep Assessment and Electromyograph
- Nihon Kohden America: Patient Monitoring, Telemetry Monitor, Sleep Assessment, and Long-Term Epilepsy Monitoring
Other suppliers that topped the Q4 list in their respective categories were:
- 3M Health Information Systems: Electronic Document Management
- Abbott: Point of Care
- Accuray: Radiation Treatment Delivery System
- AESYNT: Pharmacy Automation
- Aperek (formerly Mediclick): Enterprise Resource Planning (ERP) Systems
- API Healthcare, a GE Healthcare Company: Staff Scheduling Systems and Time and Attendance
- B. Braun Medical: Infusion Pump
- BD Biosciences: Flow Cytometer and Microbiology System
- BERCHTOLD Corporation: Surgical Light and Surgical Table
- Bunnell Incorporated: High Frequency Ventilator
- CareFusion: Automated Dispensing System, Pulmonary Function, and Pharmacy Automation
- Carl Zeiss Inc: Surgical Microscope
- Diagnostica Stago: Coagulation Analyzer
- Draeger: Anesthesia Machine
- Elekta: Oncology Information Management System
- Epic: Electronic Health Record
- Fujifilm Endoscopy: Endoscopic Video System/Scope
- Fujifilm Medical Systems USA: Radiographic Unit, Digital and Conventional
- GE Healthcare: Holter Monitor, Cardiac Stress Test System, Infant Care Equipment, Anesthesia Machine, Bone Densitometer, Mobile C-Arm, PET-CT and PET-CT-MR and Cyclotron, and Perinatal Information Systems
- Getinge USA: Steam Sterilizer and Washer, Decontaminator
- Hamilton Medical: Portable Ventilator
- Healthcare Insights, LLC: Financial Decision Support
- Hill-Rom: Bed and Nurse Call
- Hologic: Mini C-Arm, Cytology System, Bone Densitometer, Computer Aided Detection System, Mammography System, and Biopsy Systems
- Intuitive Surgical: Surgical Robotics
- Iris Diagnostics: Urinalysis System
- Karl Storz Endoscopy: OR Integration System and Endoscopic Video System/Scope
- Konica Minolta Medical Imaging: Computed Radiography
- MAQUET: Intra-Aortic Balloon Pump and Ventilator
- McKesson: Clinical Information System and Radiology Information System
- Medivators: Low-Temp Sterilizer and High-Level Disinfector
- Medtronic: Image Guided Surgery
- MGC Diagnostics: Metabolic Measurement System
- Natus Medical Inc: Electroencephalograph and Long-Term Epilepsy Monitoring
- Ortho Clinical Diagnostics: Blood Bank Automation and Chemistry Immunoassay Analyzer
- Philips Healthcare: Cardiac Cath/Interventional Radiography, Cardiology PACS and Information Systems, Electrocardiograph, Cardiology Management System, Fetal Monitor, Treatment Planning System, Clinical Information System and Picture Archive and Communication System (PACS)
- RF Technologies: Infant Security
- Roche Diagnostics Corporation: Laboratory Automation
- Sakura Finetek: Tissue Processor
- SCC Soft Computer: Laboratory Information System
- Sebia: Protein Electrophoresis
- Shimadzu Medical Systems: Radiography and Fluoroscopy, and Portable Radiographic System
- Siemens Medical Solutions USA Inc: Hemodynamic and Physiological Monitoring, Cardiac Ultrasound (ECHO), Laboratory Automation, Blood Gas Analyzer, CT Scanner – CT Simulation, SPECT and SPECT-CT, Nuclear Medicine, Mammography System, PET-CT and PET-CT-MR and Cyclotron, Urological Imaging and Radiographic Unit, Digital and Conventional
- Sorin Group: Cardio-pulmonary Bypass Pump
- St. Jude Medical: Electrophysiology Monitor
- STANLEY Healthcare: Infant Security
- Stryker Medical: Stretcher
- Surgical Information Systems (SIS): Perioperative Information System
- Sysmex America: Hematology Analyzer
- TeleTracking Technologies: Bed Management Systems and Real-Time Location Systems
- TeraRecon Inc: 3D Advanced Visualization Solution
- The CBORD Group Inc: Food and Nutrition Management Systems
- Toshiba America Medical Systems: CT Scanner – CT Simulation, Magnetic Resonance Imager (MRI), and Diagnostic Ultrasound
- Tosoh Bioscience: High Performance Liquid Chromatography (HPLC)
- Varian Medical Systems: Remote Afterloader
- Volcano Corporation: Intravascular Imaging – Ultrasound and OCT
- Welch Allyn: Patient Monitoring
- ZOLL Medical Corporation: Defibrillator