For more than 30 years, MD Buyline has been researching medical equipment to create transparency between healthcare providers and medical technology suppliers. To develop the quarterly “User Satisfaction Trending™” reports, MD Buyline’s industry experts survey hundreds of end users to gain customer experiences on system performance, system reliability, installation/implementation, application training, service response time, and service repair quality. This in-depth and dynamic data enables MD Buyline’s clinical analysts to map trending for ratings and end-user feedback on technologies and suppliers.

In its Q4.2014 “User Satisfaction Trending” survey, two companies received the highest ranking in their class for overall customer satisfaction:

  • Cadwell Laboratories: Sleep Assessment and Electromyograph
  • Nihon Kohden America: Patient Monitoring, Telemetry Monitor, Sleep Assessment, and Long-Term Epilepsy Monitoring

Other suppliers that topped the Q4 list in their respective categories were:

  • 3M Health Information Systems: Electronic Document Management
  • Abbott: Point of Care
  • Accuray: Radiation Treatment Delivery System
  • AESYNT: Pharmacy Automation
  • Aperek (formerly Mediclick): Enterprise Resource Planning (ERP) Systems
  • API Healthcare, a GE Healthcare Company: Staff Scheduling Systems and Time and Attendance
  • B. Braun Medical: Infusion Pump
  • BD Biosciences: Flow Cytometer and Microbiology System
  • BERCHTOLD Corporation: Surgical Light and Surgical Table
  • Bunnell Incorporated: High Frequency Ventilator
  • CareFusion: Automated Dispensing System, Pulmonary Function, and Pharmacy Automation
  • Carl Zeiss Inc: Surgical Microscope
  • Diagnostica Stago: Coagulation Analyzer
  • Draeger: Anesthesia Machine
  • Elekta: Oncology Information Management System
  • Epic: Electronic Health Record
  • Fujifilm Endoscopy: Endoscopic Video System/Scope
  • Fujifilm Medical Systems USA: Radiographic Unit, Digital and Conventional
  • GE Healthcare: Holter Monitor, Cardiac Stress Test System, Infant Care Equipment, Anesthesia Machine, Bone Densitometer, Mobile C-Arm, PET-CT and PET-CT-MR and Cyclotron, and Perinatal Information Systems
  • Getinge USA: Steam Sterilizer and Washer, Decontaminator
  • Hamilton Medical: Portable Ventilator
  • Healthcare Insights, LLC: Financial Decision Support
  • Hill-Rom: Bed and Nurse Call
  • Hologic: Mini C-Arm, Cytology System, Bone Densitometer, Computer Aided Detection System, Mammography System, and Biopsy Systems
  • Intuitive Surgical: Surgical Robotics
  • Iris Diagnostics: Urinalysis System
  • Karl Storz Endoscopy: OR Integration System and Endoscopic Video System/Scope
  • Konica Minolta Medical Imaging: Computed Radiography
  • MAQUET: Intra-Aortic Balloon Pump and Ventilator
  • McKesson: Clinical Information System and Radiology Information System
  • Medivators: Low-Temp Sterilizer and High-Level Disinfector
  • Medtronic: Image Guided Surgery
  • MGC Diagnostics: Metabolic Measurement System
  • Natus Medical Inc: Electroencephalograph and Long-Term Epilepsy Monitoring
  • Ortho Clinical Diagnostics: Blood Bank Automation and Chemistry Immunoassay Analyzer
  • Philips Healthcare: Cardiac Cath/Interventional Radiography, Cardiology PACS and Information Systems, Electrocardiograph, Cardiology Management System, Fetal Monitor, Treatment Planning System, Clinical Information System and Picture Archive and Communication System (PACS)
  • RF Technologies: Infant Security
  • Roche Diagnostics Corporation: Laboratory Automation
  • Sakura Finetek: Tissue Processor
  • SCC Soft Computer: Laboratory Information System
  • Sebia: Protein Electrophoresis
  • Shimadzu Medical Systems: Radiography and Fluoroscopy, and Portable Radiographic System
  • Siemens Medical Solutions USA Inc: Hemodynamic and Physiological Monitoring, Cardiac Ultrasound (ECHO), Laboratory Automation, Blood Gas Analyzer, CT Scanner – CT Simulation, SPECT and SPECT-CT, Nuclear Medicine, Mammography System, PET-CT and PET-CT-MR and Cyclotron, Urological Imaging and Radiographic Unit, Digital and Conventional
  • Sorin Group: Cardio-pulmonary Bypass Pump
  • St. Jude Medical: Electrophysiology Monitor
  • STANLEY Healthcare: Infant Security
  • Stryker Medical: Stretcher
  • Surgical Information Systems (SIS): Perioperative Information System
  • Sysmex America: Hematology Analyzer
  • TeleTracking Technologies: Bed Management Systems and Real-Time Location Systems
  • TeraRecon Inc: 3D Advanced Visualization Solution
  • The CBORD Group Inc: Food and Nutrition Management Systems
  • Toshiba America Medical Systems: CT Scanner – CT Simulation, Magnetic Resonance Imager (MRI), and Diagnostic Ultrasound
  • Tosoh Bioscience: High Performance Liquid Chromatography (HPLC)
  • Varian Medical Systems: Remote Afterloader
  • Volcano Corporation: Intravascular Imaging – Ultrasound and OCT
  • Welch Allyn: Patient Monitoring
  • ZOLL Medical Corporation: Defibrillator